Returns & Exchange

At our organization, customer satisfaction is our priority. We strive to deliver quality products and reliable services. Please read our Returns & Exchange Policy carefully before making a purchase.

Eligibility for Returns

Returns are accepted only for eligible physical products that are received in a damaged, defective, or incorrect condition. To request a return, customers must notify us within 7 days of receiving the order along with clear photographs or videos showing the issue.

Products must be unused, in their original packaging, and include all accessories, labels, invoices, and documentation. Items that have been used, damaged after delivery, or are missing original packaging may not qualify for a return.

Exchange Policy

Exchanges are available for products that arrive damaged, defective, or if an incorrect item has been delivered. Once the returned product is inspected and approved, a replacement product will be shipped based on stock availability.

If the requested replacement is unavailable, customers may choose an alternative product of equal value or request a refund where applicable.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Customized or personalized products.

  • Spiritual consultation services, coaching sessions, Vastu consultations, Crystal Healing Sessions, Numerology reports, Astrology services, and other digital or downloadable services.

  • Products damaged due to improper handling after delivery.

  • Items returned without original packaging or proof of purchase.

  • Products marked as non-returnable during purchase.

Refund Process

Once the returned item is received and successfully inspected, eligible refunds will be processed within 7–10 business days through the original payment method or any other approved payment option.

Shipping charges, if applicable, are generally non-refundable unless the return is due to our error.

Return Process

To initiate a return or exchange:

  1. Contact our customer support team within 7 days of delivery.

  2. Share your order number along with photographs or videos of the product.

  3. Wait for return approval and shipping instructions.

  4. Pack the product securely in its original packaging.

  5. After inspection, your refund or replacement will be processed accordingly.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what was ordered, please contact our support team immediately with supporting images or videos. We will review your request promptly and provide the most suitable resolution.

Cancellation Policy

Orders may be cancelled before dispatch. Once an order has been shipped or a consultation/service has been scheduled or delivered, cancellation requests may not be accepted.

Need Assistance?

If you have any questions regarding returns, exchanges, refunds, or cancellations, please contact our customer support team. We are committed to resolving your concerns as quickly as possible and ensuring a smooth shopping experience.

Note: This Returns & Exchange Policy may be updated from time to time without prior notice. Customers are encouraged to review the latest version before placing an order.