Frequently Asked Questions (FAQ)

Q1. What types of products and services do you offer?

We offer a wide range of spiritual and wellness products, including Rudraksha, crystals, gemstones, malas, and personalized consultation services such as Vastu Consultation, Holistic Wellness Coaching, Crystal Healing Sessions, Numerology, and Astrology guidance.

Q2. Are your Rudraksha and crystals authentic?

Yes. We strive to source genuine and quality-checked Rudraksha beads, crystals, and other spiritual products from trusted suppliers.

Q3. How do I choose the right product for my needs?

You can explore our product descriptions or contact our support team for general guidance. We can help you select products based on your preferences and intended use.

Q4. Do you provide online consultations?

Yes. Many of our consultation services are available online. Offline sessions may also be available depending on location and appointment availability.

Q5. How can I book a consultation?

You can book a consultation by contacting our support team or placing an appointment request through our website.

Q6. How long does it take to receive my order?

Orders are generally processed within 1–3 business days, and delivery times depend on your location and the courier service.

Q7. Can I return or exchange my order?

Returns and exchanges are available only for eligible products in accordance with our Returns & Exchange Policy. Personalized, digital, and consultation services are generally non-returnable.

Q8. How should I care for my Rudraksha or crystals?

Store them in a clean, dry place, avoid harsh chemicals, and follow the care instructions provided in our Crystal Care Guide and Rudraksha Guide.

Q9. Are your wellness and spiritual services a substitute for medical treatment?

No. Our products and services are intended for personal wellness, spiritual, and lifestyle support only. They are not intended to diagnose, treat, cure, or prevent any medical condition and should not replace professional medical advice.

Q10. How can I contact customer support?

You can reach our customer support team through the contact details provided on our website. We are happy to assist you with product information, order inquiries, and consultation bookings.